Curious. Empathy Driven. Process Lover.
My Work
A selection of my projects, products, and processes.
My Thoughts
Blog
“Mike wears the Customer’s shoes. In our time together at Storyblocks, he developed relationships and built empathy with customers. He validated his hunches with research and interviews and led squads to design, prototype, iterate and new flows that ultimately solved problems for our customers and the business.”
-Brandon, Principal Product Manager
“With years of experience already under his belt in Customer Success, Mike has translated those skills and learnings perfectly to UX design. He is a passionately empathetic person focused on crafting experiences that solve complex problems for others. As his mentor through CareerFoundry I watched him tackle design tasks effortlessly, taking the initiative to learn as much as he could on his own, and asking questions to confront his own thinking. He readily accepted feedback and relished the challenge to improve his designs. I have no doubt he is going to be an amazing team member and valuable asset wherever he goes (if I don’t snatch him up first for my team!)”
-Erin, UI/UX Designer
“I’ve come to know Mike as someone who is collaborative, enthusiastic, incredibly customer-centric, and so much more. He strives to understand the true root of the issue in his research. Mike utilizes his ability to see the holistic picture to driven alignment with teammates, consistently generating and implementing new ideas to improve the customer experience while balancing business needs. “
-Nikki, Sr. User Experience Researcher
Design decisions have unintended consequences. How can we prioritize error prevention in the systems we create?